Cashless vs. Reimbursement Claims in Car Insurance

How to Claim Cashless Car Insurance?

To raise a cashless car insurance claim via ACKO, you can follow the step-by-step guide mentioned below:
Step 1: Inform ACKO about the accident or damage instantly using the ACKO app or website. Quick intimation helps speed up the claim process.
Step 2: Share detailed information about the damage caused to your car. 
Step 3: Follow the instructions as stated on the ACKO app. For instance, in case of theft, you may be required to file a First Information Report (FIR) and submit supporting documents.
Step 4: In case of an accident, ACKO may arrange for a vehicle inspection. Depending on the situation, you may be asked to take your car to a network garage or opt for towing assistance (as per policy terms).
Step 5: After inspection, the repair estimate will be assessed, and you will be informed about the approved claim amount based on policy coverage.
Step 6: Once approved, the car undergoes repair at the network garage, and the bill is settled directly between ACKO and the garage. You only need to pay the deductible or non-covered expenses, if any.

Note: In certain cases, ACKO may cover towing charges and related services, depending on your policy inclusions and terms & conditions.

How to Claim Reimbursement for Car Insurance?

Follow the detailed steps below to know about the reimbursement claim process via ACKO:

Step 1: Inform ACKO of the accident within 48-72 hours. Also, provide relevant details such as your policy number and a description of damage. 
Step 2: Take your car to your preferred choice of garage and repair it. Make sure to pay the costs of repairing upfront. 
Step 3: From the garage, collect all necessary bills, receipts, and the claim form. Also, include in it a copy of your policy receipt, RC, and driving license. 
Step 4: Once you gather all documents, send them to ACKO for further verification. 

Once approved, your claim amount as per policy terms is transferred to your respective bank account. 

Which One Should You Choose?

Choosing between cashless vs reimbursement car insurance depends on your situation type. 

You can choose a cashless claim if:

• You choose for minimal paperwork

• Not willing to pay upfront

• Availability of a network garage nearby

Choose reimbursement if:

• The network garage is available nearby

• You have a preference for any specific garage

• Ready to manage temporary expenses

Choose ACKO’s cashless network garages to experience a faster and smoother approval process. Buy ACKO car insurance today!

Final Words

Whether to choose between cashless and reimbursement claim depends on the situation you face. Both these methods are convenient and safe, provided all documents are submitted. Choosing the right option, however, will let you save time and money. Also, you can go through less stress if met with an accident. 

Make sure to go through the network of garages and claim rules before you take the car for repair. Once you understand the differences between the two, you will be capable of handling claims confidently and get back your car without much delay. 

Frequently Asked Questions