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You buy something, you expect to use it. Insurance is no different. You buy car insurance with the hopes that if you ever get into an accident and the car needs repairs, your insurer will help you save on repair costs. You use the insurance by making an “insurance claim” against the damages. Insurance companies receive a lot of claim requests each year and unfortunately, some claims are rejected. Such cases of rejection are a rarity and have sound reasoning behind them like suspicion of fraud or insufficient coverage. As a user, you would still want to check on how many claims a company is settling from the total claims that it receives. The IRDAI Claim Settlement Ratio for an insurance company tells you exactly that!
A car insurance policy is a legal contract between you and your insurance company (in this case ACKO). It says that ACKO will compensate if you suffer a loss, provided the loss you suffered is covered under the terms and conditions of the insurance policy (contract). In return for this compensation, you pay a certain amount of money as a premium for buying the policy to ACKO.
Consider your car meets with an accident and it got damaged. As promised by ACKO, you are expecting to get paid for the monetary loss you suffered. Here you need to file a claim to get paid by us. You, thus, request ACKO to take the necessary actions. One of the methods to understand the reliability of any insurance company is through the company’s Claim Settlement Ratio.
It is an important yardstick to measure the trustworthiness of an insurance company. It helps you understand the likelihood of the insurer compensating you for your loss.
Claim Settlement Ratio is calculated as claims settled in a year divided by the total claims received in a year multiplied by 100. The higher the ratio, the lower the chances of claim rejection.
You must consider various other factors before selecting your insurer. There could be several reasons why this number is low. Read more about “Claim Settlement Ratio”.
At ACKO, we endeavor to embrace the best practices while settling the claims. While doing so, our effort is to continuously make all the information visible that can help our policyholders and prospective customers.
| Category | Claim Settlement Ratio |
| Overall Motor Own Damage | 99.10% |
Looking for an insurance company with the best claim settlement ratio may not always be the most accurate option. Always remember that choosing a company based on the claim settlement ratio is only one of the methods to select a good insurer. Here are all the factors that you need to consider while looking for an insurance company.
Take a look at the IRDAI claim settlement ratio of car insurers. This will help you get an idea of what are the chances of your claim being settled with a particular insurance company.
Your insurer must provide good service after you purchase a four-wheeler insurance policy. For example, look for value-added services such as complimentary pickup and doorstep delivery, which can be subject to availability.
Thanks to technology and social media, it is easily possible to know what people think about a particular service. Check online reviews and ratings of an insurance company to know if the customers are happy with the overall experience.
Each year the IRDAI (Insurance Regulatory and Development Authority of India) releases an annual report. This is an extensive report and it covers the entire details and reports related to the Indian insurance sector.
IRDA mentions details like car insurance claim settlement ratio or motor insurance claim settlement ratio in the annual report. IRDA Car Insurance Claim Settlement Ratio simply means the ratio released by the IRDAI on their official website.
There are two types of claims in car insurance, cashless and reimbursement claims. The nature of a claim will depend upon whether you choose to get your car repaired at a network garage or not. Here are the main 2 types of claims.
ACKO has a wide ntework of partner garages where the damaged vehicles can be taken for repairs. When you make a cashless claim against your car insurance policy, you do not have to worry about the repair costs. You just pay the deductible amount and the rest is taken care of by ACKO. The deductible is a portion of the bill that you pay from your pocket compulsorily or voluntarily.
You make a reimbursement claim when you get the car repaired in a garage that is not a part of ACKO's network of garages. In such a case, you pay for the repairs from your pocket and later submit the original bills, payment receipts, etc. to ACKO. ACKO then subtracts the deductible amount and reimburses the repair amount to you.